1. Acceptance of Terms

These Terms & Conditions ("Terms") form a binding agreement between you ("you", "your" or "Customer") and Waprexo ("Waprexo", "we", "us" or "our") for the use of our website, dashboard, APIs and related services (together, the "Service"). By creating an account, purchasing a plan or using the Service, you agree to these Terms, our Privacy Policy and our Refund Policy. If you do not agree, please do not use the Service.

If you use the Service on behalf of a business, you confirm that you are authorised to accept these Terms on its behalf.

2. Our Service

Waprexo is a software platform that helps businesses use the WhatsApp Business Platform (Cloud API) provided by Meta Platforms, Inc. ("Meta"). The Service includes tools such as broadcast campaigns, message templates, chatbots and auto replies, a shared team inbox, contact management, WhatsApp Flows, catalog and commerce features, analytics, API keys and webhooks.

Waprexo is an independent service provider. We are not owned by, affiliated with or endorsed by Meta or WhatsApp. "WhatsApp" and "Meta" are trademarks of their respective owners.

3. Account & Eligibility

• You must be at least 18 years old and capable of entering into a legally binding contract under Indian law.
• You must provide accurate, complete and current registration information and keep it updated.
• You are responsible for keeping your login credentials secure and for all activity under your account, including activity by team members or agents you invite. We recommend enabling two-factor authentication.
• Please notify us immediately at info@waprexo.com if you suspect unauthorised access to your account.

4. WhatsApp & Meta Policies

Your use of WhatsApp through the Service is also governed by Meta's terms, including the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy. You agree to comply with them. In particular:

• You must obtain valid opt-in consent from each person before sending them business-initiated messages, and honour opt-out requests promptly.
• Message templates are reviewed and approved or rejected by Meta, not by Waprexo.
• Meta may restrict, flag, rate-limit or ban a phone number or WhatsApp Business Account based on quality ratings, user reports or policy violations. Waprexo has no control over such decisions and is not liable for them.
• Meta's pricing, messaging limits and policies may change from time to time, and such changes apply to your use of the Service.

5. Acceptable Use

You agree not to use the Service to:

• send spam, unsolicited bulk messages or messages to people who have not opted in;
• send content that is unlawful, fraudulent, misleading, defamatory, obscene, hateful, harassing or that infringes anyone's rights;
• promote prohibited goods or services, including those restricted by the WhatsApp Commerce Policy;
• impersonate any person or business, or collect personal data without a lawful basis;
• distribute malware, attempt to gain unauthorised access, or interfere with the security or performance of the Service;
• resell, sublicense or reverse engineer the Service without our written permission.

We may investigate suspected violations and suspend messaging or accounts where necessary to protect recipients, other customers or the Service.

6. Plans, Wallet & Billing

Subscription plans

Platform features are offered under monthly or yearly subscription plans, as displayed on our pricing page or dashboard at the time of purchase. Plan fees are payable in advance. Prices are in Indian Rupees (INR) and are subject to applicable taxes such as GST.

Prepaid wallet & message charges

WhatsApp conversation or message charges (for example marketing, utility and authentication messages) are separate from your plan and are deducted from your prepaid wallet as you send messages, at the rates shown in your dashboard. These rates may change when Meta changes its pricing. If your wallet balance is insufficient, messages may not be sent.

Renewals & changes

• You can upgrade, downgrade or stop renewing your plan from your dashboard or by contacting us.
• Plan limits (contacts, campaigns, templates, agents, flows and similar) apply as described for your plan.
• We may change plan prices or features with prior notice; changes apply from your next billing cycle.

Refunds are governed by our Refund Policy.

7. Your Data & Content

You retain ownership of the contacts, messages, templates, media and other content you upload to or send through the Service ("Customer Data"). You grant us a limited licence to host, process and transmit Customer Data only as needed to provide the Service. You are responsible for the accuracy and legality of Customer Data and for having the necessary rights and consents to use it.

We handle personal data as described in our Privacy Policy. With respect to your end customers' data, you act as the data fiduciary (controller) and we process it on your behalf.

8. Service Availability

We work hard to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted or error-free. The Service depends on third parties such as Meta, hosting providers, payment gateways and telecom networks, and may be affected by maintenance, outages or events beyond our control. Message delivery to end users is not guaranteed.

9. Intellectual Property

The Service, including its software, design, logos, text and graphics (excluding Customer Data), is owned by Waprexo or its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription.

10. Suspension & Termination

• You may stop using the Service and request account closure at any time.
• We may suspend or terminate your access immediately if you breach these Terms or Meta's policies, fail to pay amounts due, or if required by law or by Meta.
• On termination, your right to use the Service ends. We may delete Customer Data after a reasonable period, except where we are required by law to retain it. Please export any data you need before closing your account.

11. Disclaimer & Limitation of Liability

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Waprexo disclaims all warranties, express or implied, including fitness for a particular purpose and non-infringement.

To the maximum extent permitted by law, Waprexo will not be liable for any indirect, incidental, special or consequential damages, or for loss of profits, revenue, data or goodwill, or for actions taken by Meta (such as number bans or template rejections). Our total liability for any claim relating to the Service will not exceed the subscription fees you paid to us in the three (3) months before the event giving rise to the claim.

12. Indemnity

You agree to indemnify and hold harmless Waprexo, its owners, employees and partners from any claims, losses, penalties or expenses (including reasonable legal fees) arising from your Customer Data, your messages, your breach of these Terms or Meta's policies, or your violation of any law or third-party right.

13. Governing Law & Disputes

These Terms are governed by the laws of India. We encourage you to contact us first so we can try to resolve any concern informally. Subject to that, the courts at the place of our registered office in India shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.

14. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you by email or through the dashboard. Continuing to use the Service after changes take effect means you accept the updated Terms.